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We at Brooklyn Craft aim to bring all of our customers the very best value for money, services and food around Shrewsbury. Give us feedback.
Value for Money
Hi. We tend to use your business
every couple of months and
usually your collection/delivery
service is excellent. We had an
order from you last night which
went over it’s due time by 90
minutes. It seems the order was
forgotten. I rang when it was 30
minutes overdue and your employee
dismissed it and said that it
would arrive shortly without
checking my order or name at all.
It had not arrived a further 35
minutes later so I rang again and
they seemed to have forgotten it.
It arrived finally 90 minutes
late. Adam your driver was
excellent and he apologised and
explained that it had been
forgotten. This was disappointing
as it was a celebratory meal as
we had moved into our house and
my children were very hungry. The
food however was excellent as it
always is. We appreciated the
free M and Ms and milkshake but
we will now reconsider whether to
order again with you as we have
lost confidence. I understand you
were busy but if your employee
had not dismissed us this would
have been sorted a lot sooner. I
await your response.
Reply : Dear Jon,
We sincerely regret that your order was delayed on that busy day. The issue has been addressed with the related staff member as he panicked over the phone with you. We made sure the food was fresh and up to our high standards and we gave complimentary desserts as an apology. We are glad to hear that food and milkshake was as good as always. We are look forward to serving you again.
The food tasted great but my
burger tonight the one beef patty
was raw in the middle and had to
throw it away which was
FAO The manager.
Hi, we spoke a couple of weeks
ago when you called me in regards
to a delivery that never arrived
(James Webster). I really
appreciated the call, and your
offer to provide a free meal
delivered (to the same value).
However, when I called the
restaurant to request this, they
didn't have a clue who I was and
weren't able to fulfil the order
and told me you would contact me!
I understand this could just be
an error, so please get back to
me asap so we can sort. Thanks,
Do you guys have one in
Hi. I've ordered many times
before and food has usually been
OK. Today it was very late and
the quality was just quite poor.
Onion rings weren't really
cooked. I ordered bacon on the
burger but no bacon. Chips soggy.
Reply : Hi Caitlin,
Thank you for your valuable feedback.
I'm very sorry you weren't happy with your order this time.. We have experienced today high volume of orders and some items went took longer time to be restocked because of covid. I have tried calling you to try offer rectify the issue but there was no answer.
Please if you can get back to us we can make it up for you.
sauces are not available on your
website, add those as add ons
Reply : Hi Ioanna.. Thank you for your suggestion.. Sauces have been added to our website.
We've decided were not ordering
anymore due to the abysmal
customer service. We've had
orders forgotten for pick up,
called up after an hour to be
told delivery forgotten, turned
up today to pick up a pre order
and the whole place is closed.
Not worth the stress. There's no
doubting the quality of food, but
there's a big mistake 25% of the
Reply : Dear Max,
We regret that this has happened and sincerely apologise for your experience. There has been an issue with our online management system and is just solved. You will be contacted shortly to rectify the matter.
Best burger in Shrewsbury
Back to top top top quality,
fantastic burger 11/10
You missed on of the fries off
the order, details matter 3/10
Best burger in the while town
Food was amazing, found you on
Just Eat and the portion sizes
were enormous. It was just
quantity, the quality was well
worth the money too. Me and
girlfriend were very satisfied,
fiya food for a fiya ting
First time visit to Shewsbury,
the food was amazing and so
delicious, massive portion sizes
too! I will deffo be returning
just to have another burger and
loaded chips again... Also, loved
the complimentary chocs! Thank
Tastiest burgers in the Shrew....
always on time, friendly delivery
and hot food
Food was great, chips were
delicious and the milkshakes
incredible it turned up half an
hour early as well.
Delicious and delivered quickly.
Great Burgers lovely people
I'll certainly order from you if
you are open through lockdown,
but can you give opening hours?
And possibly a need for magic or
correction from your menu!!
Beautifully handmade char grilled
burgers made every day, using
traditionally reared, grass fed
cows, 100% fully traceable prime
Brooklyn craft is amazing! The
food is delicious, of great
quality and well priced! The
portions are big and they have a
wide variety on their menu! I
will never order a burger from
anywhere else, keep up the good
Best food iv ever tasted highly
Always really enjoyed the food
and its a firm favourite with the
kids too. Would love to know what
the point system means though as
we keep getting told we have
points but no idea what they
Absolutely love the Halloumi
Burger, would highly recommend
Well I’ve ordered several times
before and unfortunately the
service gets worse and worse.
During lockdown things went wrong
with the order and the manager
was lovely and although attempted
to rectify it wasn’t perfect
but let it go because of the
situation and having bigger
things going on in the world. I
placed an order this evening at
17:40. I rang at 19:00 to find
out what was happening and I am
told it’s another 20 minutes.
Not great when you have children
waiting for food. I loved the
burgers but for me this will be a
last time order from me. I might
be one person and perhaps you
don’t care but I’m really