Feedback

We at Brooklyn Craft aim to bring all of our customers the very best value for money, services and food around Shrewsbury. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Food was lovely. Delivery was over the 60mins suggested on the app. Had to ring to see where it was and when it did arrive it wasn't hot. Would be good if the app told you exactly how long it was going to be as when the 60 mins was up it didn't update.

Vicky, 27 Sep 2020

The food arrived relatively quick, as for positive comments and feed back, that’s as far is it goes. My burger was so over done, it was solid and inedible, 2 slices of onion, 2 bits of lettuce. The buffalo wings over done, halloumi fries very greasy. The fries turned up as a congealed soggy mess which no one wanted to touch let alone eat. The onion rings were soggy and the nachos were tasteless. Spent £70 as a treat for 3 of us and most of it has been thrown away. Very disappointed

Samantha , 19 Sep 2020

Always really enjoyed the food and its a firm favourite with the kids too. Would love to know what the point system means though as we keep getting told we have points but no idea what they mean.

Inga, 16 Sep 2020

Delivery was 20 mins late - milkshakes were defrosted and food was cold.

Estelle, 12 Sep 2020

  Reply : So sorry about your experience We can offer you 50% off your next order

Absolutely love the Halloumi Burger, would highly recommend Brooklyn Craft

Tracey, 12 Sep 2020

Well I’ve ordered several times before and unfortunately the service gets worse and worse. During lockdown things went wrong with the order and the manager was lovely and although attempted to rectify it wasn’t perfect but let it go because of the situation and having bigger things going on in the world. I placed an order this evening at 17:40. I rang at 19:00 to find out what was happening and I am told it’s another 20 minutes. Not great when you have children waiting for food. I loved the burgers but for me this will be a last time order from me. I might be one person and perhaps you don’t care but I’m really disappointed

Sarah, 12 Sep 2020

The man in store made me feel very uncomfortable. Not sure if he was the manager. The chicken in wrap was hard in places so you couldn’t chew. The fries must have been reheated they were hard and couldn’t eat most of them. For the cost you expect decent food. I’ve had way better from little cheap takeouts

Sam, 05 Jun 2020

  Reply : I’m so sorry About your experience the man that you seen in the shop does not work for us can we make it up to you and possibly give you a replacement meal

Best burger in town quick delivery

Abdu, 16 Feb 2020

Great food - great service

Oliver, 19 Mar 2019

Food was lovely thanks

Joanne, 10 Mar 2019

Every burger you make is amazing - quality is both high, and consistent!!!

Simon, 06 Mar 2019

Never disappointed

Karen, 01 Mar 2019

Great food and great service!

Corey,

Always amazing, couldn’t fault.

Alix,

Lovely burgers!

Robert,

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Victoria,

Much better now your delivering it yourselves. Food came hot and tasty

Dean,

Enjoyed what was delivered but unhappy as we added extra guacamole but it was never added also my burger described ‘Fried chicken breast, onion rings, pickles, Smokey mayo, mustard, lettuce, tomato and red onion’ didn’t contain any trace of an onion ring.

Tom,

Always great food, but today delivery is slow. 30 mins after anticipated delivery time and no Darwin burgers in sight...

Matt,

  Reply : Extremely sorry we’ve had some hiccups with our delivery time due to recent vehicle problems. Our sincere apologies

the food was generally good, a few things to note though the sweet potato fries were burnt and a little soggy my chicken burger was massivly salty, to the point that i couldnt eat it, which was a disapointing, as i love chicken burgers and it was a cheat meal that i was very much looking forward to. but beef burger was a hit! the buns were lovely, my fries were tasty and we enjoyed the chicken wings.

Anna,

Always an awesome burger, and a milk shake tops it off nicely!

Matt,

Tasty

Matt,

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Emma,

In Shrewsbury for the weekend and the food was so good on Friday night I had to come back on Saturday, excellent.

Jim,

In Shrewsbury for the weekend and Just eaten one of the best takeaway burgers I have ever had, wish they were based near me in Manchester.

Jim,

best burger and fries ive had in the UK

John Cena,